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Add products to cart.1.1. Goods are delivered through the Seller’s contractual carriers, in particular:
Zásilkovna
GLS
DHL
or other transport services according to the current offer in the online store.
1.2. Goods are delivered to the delivery address specified by the Buyer in the order.
If no delivery address is specified, the goods shall be delivered to the Buyer’s registered address, residence, or place of business.
1.3. The Seller does not operate a brick-and-mortar store and does not offer personal pickup.
2.1. The standard delivery time is approximately 2–4 business days from the confirmation of the order, unless otherwise stated for specific goods.
2.2. In the case of payment by bank transfer, the delivery time is calculated from the date the payment is credited to the Seller’s bank account.
2.3. For goods that are not in stock in the Czech Republic, the delivery time is agreed individually with the Buyer.
2.4. For deliveries outside the Czech Republic, delivery times may be significantly longer, depending on the destination country, carrier, customs procedures (if applicable), and other factors beyond the Seller’s control.
2.5. For business customers (B2B), delivery times may be agreed differently.
3.1. Delivery costs are charged according to the selected method of transport and are always displayed in the order before final confirmation.
3.2. The Seller reserves the right to adjust delivery costs in the case of non-standard shipments (e.g. oversized or overweight goods). In such cases, the Buyer will be informed in advance.
4.1. Upon receipt of the shipment, the Buyer is obliged to check the integrity of the packaging.
4.2. In the event of visible damage to the shipment, the Buyer must:
refuse to accept the shipment, or
record the damage with the carrier (damage report).
4.3. The risk of damage to the goods passes to the Buyer upon receipt of the shipment.
5.1. If the Buyer fails to accept the shipment without a justified reason, the Seller is entitled to claim reimbursement of the costs incurred, in particular:
delivery costs,
packaging costs,
costs of re-delivery, if applicable.
5.2. This provision does not affect the Consumer’s statutory right to withdraw from the contract in accordance with applicable law.
6.1. In the event of withdrawal from the contract by a Consumer (B2C), the costs of returning the goods shall be borne by the Buyer, unless expressly stated otherwise.
6.2. In the case of a justified complaint, the costs of returning the claimed goods shall be borne by the Seller.
6.3. The return of non-defective goods does not constitute a complaint and the related costs are not borne by the Seller.
7.1. This section forms an integral part of the Terms and Conditions of AMI exim s.r.o.
7.2. The wording effective at the time the order is placed shall apply to a specific order.